Betway – FAQ

Need a little help here at Betway South Africa? Take a look at the most frequently asked questions below. If we’ve not answered your question here, you can get in touch with our customer support team 24/7 through email or live chat.

• How can I change my personal details on my Betway Sports account?

If for any reason, you need to make changes to your personal details, all you have to do is pop an e-mail with your username and the details of the changes to our support team at [email protected]. We’ll send step-by-step instructions on how to make amendments to your personal details.

• Why do I have to provide identification documents?

FICA legally requires Betway SA to request your ID documents in order to verify your identity. If your identity is not automatically verified when you register your Betway South Africa account, you will need to send us a copy of your ID document. Once we have verified it, we will activate your account.

• Why do I have to give Betway personal information upon registration?

We are required by South African FICA laws to request personal details, including your full name, contact details, and ID number when you register an account with Betway Sports. We are a licensed and accountable bookmaker, which means we are obliged to verify your identity when you register.

• How can I tell if my registration is successful?

When you complete the registration process, we will send you an SMS and e-mail confirming that you have successfully created an account.

• How do I deposit funds at Betway SA?

Log in and click the “Deposit” button to deposit funds. You’ll find it at the top left corner of the home page. Alternatively, click on “My Account” in the right-hand corner of the page. You will then be directed to the deposit page to select your preferred method of payment.

• Why can’t I use my credit card to make deposits?

If you are trying to make a deposit with your credit card and it’s being rejected, kindly try another method to make a deposit or reach out to our customer service team for assistance.

• What’s a CVV code?

It’s the three-digit security number you will find on the back of your debit or credit card.

• How can I make a withdrawal?

Log into your account and click “Withdraw Funds.” You can then enter the requested details. Betway is only able to pay back to the bank account of the site’s account holder. We require a copy of your bank statement reflecting your bank account number, branch code, and the name of your bank for verification and to ensure we pay out efficiently.

• How long does it take a withdrawal to reflect in my account?

Withdrawals usually take 2 – 5 business days to reflect in your South African bank account. If you have given us the necessary details to process the withdrawal but have not received your money in 5 business days, please contact our customer services team with your username and the date with requested the withdrawal, as well as the amount, so that we can investigate.

• I forgot my password, what do I do?

If you have forgotten your password:

• Click on “Forgot Password” on the homepage
• Enter the cell phone number you used to register on Betway
• You will receive a reset code via SMS
• Enter the code on the website
• Type in a new password
• Confirm the new password
• Login to your account

• Can I get help for my gambling?

If you feel that your betting has become a problem, the National Responsible Gambling Program can help. They provide support, counselling, advice, and information and you can visit them at their site, www.responsiblegambling.co.za.

• What can I do if I need to quit gambling?

You can ban yourself from gambling websites in order to reduce opportunities for betting and gambling. If you do need a break from the site, we offer a self-exclusion option. Head over to the “Responsible Gambling” section and find the options for self-exclusions. You can then contact the customer service staff and ask that they set your self-exclusion request. During your self-exclusion time, we will refuse to reactivate your account, no matter the circumstances.

• Am I able to block or filter betting and gambling websites?

If you feel that your betting and gambling has become out of control, we suggest that you consider blocking your access to all gambling websites. You can do this by installing special blocking software, for example, GamBlock. The software works to block the gambling sites and displays a warning message. Further information can be found at www.gamblock.com.

• How safe is it to bet at Betway South Africa?

Betway Sports is licensed and regulated by the Western Cape Gambling Board. Our bookmaker license number is 10181496-003. We actively support responsible gambling. All your transactions here at Betway are protected with impenetrable, state-of-the-art digital encryption technology. We strive to create a regulated and safe space in which you can bet with complete confidence and peace of mind.

• Am I able to cancel a bet?

No. Every bet you place is considered final, and once you have confirmed a bet, it cannot be cancelled.

• Can I place an accumulator on a game?

Yes, just choose the games you want to bet on in the accumulator. You will see the odds for the accumulator under your coupon and a box in which to enter your stake. You’re able to combine as many as 30 games on a single slip.

• I have another question not covered under the FAQ, who do I contact?

Our customer service is available 24/7 via email or live chat to help with any concerns or questions you may have. Reach out whenever you need help.